Including paper, plastic cards, and promotional items.
ILC encourages all our customers to look through our Terms section to better acquaint themselves with our business procedures. Use the navigation on the right to quickly view specific sections of the Terms Page.
Current customers should refer to their four digit customer account number when placing an order or receiving current pricing. The account number is found on the ribbon line of ILC's packing list or invoice. Your account number will allow us to reference and update past order information in our system. Please notify ILC of any billing or shipping specification changes as well as contact information changes.
The following types of orders are considered custom. Non-standard size laminated pouches Pouches ordered using special film (matte, color, writable, etc.) Magnetic Stripe, Signature Stripe, and Pressure Sensitive films. Printed Pouches and Plastic Cards. ILC Reserves the right to ship and invoice +/-10% of the quantity ordered on special orders. ILC will re-laminate documents with laminating defects when trade laminated by ILC. We cannot be held responsible for the document, which may be affected, in our laminating process. Custom orders are manufactured to customer specifications. They cannot be returned for credit unless there is a product defect. Once orders are entered they are considered firm and cannot be canceled without ILC authorization.
Products and prices are subject to change without notice
Customers may prepay with a: certified check, money order, company check, or credit card. ILC bills all domestic US shipping (via small parcel ground services or common carrier) within the United States, except Alaska, Hawaii and Puerto Rico.
All credit card purchases will have the total amount including shipping charges put through for payment, and will be run prior to the start of the order. The reason is we provide many customized products, which are able to ship quickly. Once manufactured for a specific customer the value is limited.
Invoices will be emailed to your company when orders are shipped. Copies of invoices will not be mailed unless requested.
All first time orders are shipped C.O.D., Cash, or Credit Card. Net 30-Day Payment Terms: We require a completed ILC credit application to establish open accounts and corresponding credit limits (Please allow 2 weeks lead time to process this information). Open accounts are due in full per invoice terms. NOTE: Accounts with balance over 30 days will be assessed a service charge of 1.5% per month on the unpaid balance. NOTE: A current RESALE CERTIFICATE must be submitted and "on file" prior to processing your initial order. Download ILC Credit Application PDF
All Delinquent Accounts will be responsible to pay for any and all charges incurred when the account is turned over to collections, including collection and legal and court fees, as part of the settlement.
Payment in credit card in US dollars is required. We will only accept checks and credit cards drawn on U.S. banks. All charges associated with freight, export handling and documentation will be billed collect unless prior arrangements have been made. If a specific freight forwarder is not requested, ILC will select one. Because these commodities, or technologies are being shipped from the US in accordance with Export Administration Regulations, diversion contrary to US law is prohibited.
There is a $30 service charge for each check returned for any reason.
Normally shipped from stock within 24 hours.
Production and shipping dates will be determined with order quote.
All items stocked by ILC such as standard laminating pouches, accessories, etc. will be shipped within 24 hours. All other order schedules will be provided when an order is received or quoted. Shipping dates will depend on when orders are received.
In emergencies, ILC will do everything possible to ship product the ASAP as a rush order for an extra fee; under certain conditions, items may be moved up in our production schedule to accommodate crisis situations. Call for details.
ILC will select the best method (either by small parcel ground service or common carrier), unless otherwise specified.
Any overnight or 2nd day method desired (at customer's expense and approval required).
Unless otherwise specified by customer, ILC may make and invoice partial shipments.
All merchandise is inspected and carefully packaged for shipment before leaving our plant. The freight company accepts liability for shipments which leave our facility. Upon delivery of your shipment, promptly check the number of cartons against the bill of lading or packing slip. Lost or missing packages must be noted on freight Co. paperwork.
ILC adds shipping and handling costs based on F.O.B., Dayton, Ohio.
Customers are allowed a 30-day period for returning non- custom products. *There will be a 35% restocking fee charged for all products which are returned unless ILC has made an error. ILC takes complete responsibility for goods that are shipped out incorrectly and will issue a call tag for return shipments. For any other reason, it will be at the customer's expense. *NOTE* Products may only be returned if ILC has made an error.
Any discrepancies between quantities ordered and quantities received must be reported to ILC immediately (within 24 hours of receiving).
ILC will credit or replace only our products, not products or value-added services associated with or performed in conjunction with other products if they are found to be defective. It is your responsibility to perform an incoming inspection and report any defect within 24 hours of receipt of order.
Most ILC equipment (i.e.: cameras, laminators, photo die- cutters, etc.) is warranted for a period of two years from the date of purchase. If at any time, you should experience problems with equipment purchased from ILC, you should follow the steps listed below: Identify the problem as best you can. Write down the serial number of the malfunctioning equipment. Find the date of purchase from ILC. Ask for return authorization number from ILC. No returns will be allowed without prior authorization and a return authorization number. Any defective equipment under warranty will be repaired by ILC at no charge. Any defective equipment not under warranty should be sent back to ILC for a repair estimate after a return authorization number has been issued. Customer is responsible for all shipping charges. If a "loaner" piece of equipment is necessary, ILC will ship and bill a "loaner" piece of equipment until the original piece of equipment is repaired. Should you decide to keep the "loaner", you are responsible for payment of both the "loaner" and repair charges on the original piece of equipment until the "loaner" is returned to ILC. A credit then will be issued to cover the bill.
ILC is an industry leader specializing in manufacturing of printed and unprinted plastic products.
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